Regional agency verification

How to Verify Maid Agencies in Peninsular Malaysia, Sabah and Sarawak

Verify the agency with the labour department responsible for its registered address in Peninsular Malaysia, Sabah or Sarawak.

The short answer

Use the agency’s exact legal name and licence number, not a salesperson’s name or social-media brand. For a Peninsular Malaysia agency, check the JTKSM public register. For an agency registered in Sabah or Sarawak, verify it with the relevant regional labour department. Confirm the licence status, category, validity period and registered company before paying or sharing documents.

At a glance

Peninsular Malaysia
JTKSM public registerSearch the exact legal company name or licence number.
Sabah
Sabah Labour DepartmentAsk the department to confirm the licence record for the registered agency.
Sarawak
Sarawak Labour DepartmentConfirm the agency record through the regional labour authority.
Match required
Licence, quotation and payeeAll three should identify the same legal entity.

Collect the identifiers before checking

Ask for the agency’s registered company name, licence number, licence category, office address and the legal name that will appear on the invoice or receipt. A trading label by itself is not enough for a reliable search.

Check that the licence category covers foreign domestic-worker placement and that the licence remains current. Save the register result or written confirmation with the quotation.

Resolve any mismatch before continuing

Pause when the licence belongs to a different company, the payment is directed to an unrelated person or entity, or the registered region does not match the office handling the case. Ask for a written explanation and verify it with the responsible labour department.

A valid licence confirms legal authority to perform recruitment activity. Continue separately checking the service scope, itemised fees, replacement terms and the household fit.

The rules and figures here follow official Malaysian sources as at the review date, and your own situation can differ. Check what applies to your own case with the Immigration Department of Malaysia for permits and passes, or the Department of Labour Peninsular Malaysia for agency licensing and employment terms, before you act on it.

Questions this page answers

Which name should I search?

Use the registered legal company name and licence number shown on the agency’s written documents.

What if a Sabah or Sarawak agency is absent from the Peninsular register?

Use the regional labour department responsible for the agency’s registered address.

Does an active licence prove service quality?

No. It confirms legal authority for the activity; fees, terms and service still need separate review.

How to Verify Maid Agencies in Peninsular Malaysia, Sabah and Sarawak

Prepare a useful first enquiry

Add a few key facts about your household and the question you want answered, so the reply is useful.

  • Agency legal name
  • Licence number if supplied
  • Household location
  • Quotation or term to check
  • Question still open

This opens a WhatsApp draft to the DomesticHelper enquiry team, who help connect you with a maid-hiring service. Nothing is sent until you press send, and you can edit it first.

Open WhatsApp draft
DomesticHelper editorial teamReviewed 17 August 2026Sourced from Malaysian government registriesIndependent of the hiring agenciesEditorial standards
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