Start with what has a checkable answer
Ask for the agency’s exact registered company name, licence number, and licence category before anything else. These three facts can be searched directly against JTKSM’s public register in a few minutes, and a category other than B or C is a disqualifying answer on its own, since it doesn’t legally cover foreign domestic worker placement at all. Treat any hesitation to provide these as information worth noting.
This is the one part of the conversation where you’re not relying on the agency’s own word: the register either confirms what you’ve been told or it doesn’t, independent of how the conversation has gone otherwise.
- Exact registered company name and SSM number, not a trading name.
- Licence number and category, checked against the register yourself.
- Whether the entry is active, not on the cancelled or suspended list.
Then move to what needs to be in writing
Once the licence itself checks out, the rest of what matters, the full itemised fee breakdown, what any replacement or guarantee term actually covers, what happens if a placement doesn’t work out, and the expected timeline, is a commercial term the agency sets, not a figure regulated by any government source found. A verbal answer here is a starting point for a question, not a fact to rely on.
Ask for each of these in writing before agreeing to anything, and treat a written answer you can point back to later very differently from a spoken one in a conversation. This is the same discipline the site’s guide on reviewing an agency contract works through in more detail.