Permits and rights

Domestic Helper Hiring and HAVEN Process in Sarawak

HAVEN is Sarawak’s own real, distinct system for hiring a domestic helper — with its own income thresholds, its own medical scheme, and a genuine 2025 rest-day parallel to Peninsular Malaysia.

The short answer

HAVEN — Household and Assistance Vetting & Employment Network — is a module of Sarawak’s GENESIS platform, run under a multi-agency framework distinct from JTKSWK alone. Employer eligibility requires Malaysian citizenship, an EP1 permit, or S-MM2H status, plus a minimum household income of RM60,000/year for a non-Indonesian helper or RM36,000/year for an Indonesian one. The process runs through an Approval Letter (valid 6 months), then an auto-issued Labour Licence (valid 1 year) introduced by a 1 May 2025 amendment — the same amendment that newly extended a weekly rest day to Sarawak’s domestic workers, closely mirroring Peninsular Malaysia’s structure.

At a glance

System
HAVEN, a GENESIS moduleRun under a multi-agency framework (JIMS, ILMU, JTKS, PERKESO) — a different portal and administering structure from JTKSWK’s agency-licensing page.
Household income threshold
RM60,000/yr (RM36,000/yr for Indonesian)Confirmed directly on the GENESIS/HAVEN employer eligibility page — a Sarawak-specific rule with no Peninsular equivalent.
Two-stage process
Approval Letter (6 months) → Labour Licence (1 year)The Labour Licence is auto-applied once the Approval Letter is granted, and is a new requirement from the 1 May 2025 Ordinance amendment.
Rest day — new since 2025
Weekly rest day now extended to domestic workersConfirmed on JTKSWK’s own FAQ, effective from the same 1 May 2025 amendment — a genuine parallel to Peninsular Act 265’s existing s.59.

What HAVEN is, and who’s eligible

HAVEN — the full name is Household and Assistance Vetting & Employment Network — is one module of GENESIS, Sarawak’s broader integrated system for non-Sarawakian employment, run under a framework combining several agencies rather than by one labour department alone. This is distinct from the existing JTKSWK page most often cited for Sarawak, which covers agency-licensing categories under Act 246 and doesn’t mention HAVEN at all.

On the employer side, eligibility requires being a Malaysian citizen, holding a Sarawak Employment Pass 1 (EP1), or holding S-MM2H visa status, plus meeting a minimum household income — RM60,000 a year for a non-Indonesian helper, or RM36,000 a year specifically for an Indonesian helper. A household earning over RM120,000 a year may apply for a second FDH, with further additions handled case by case. A male applicant must be married and submit a marriage certificate.

The two-stage process, and Sarawak’s own medical system

The employer applies for an Approval Letter through HAVEN first — requiring documents like NRIC or marriage certificate, a utility bill or SSM/e-filing records, three months of payslips or bank statements, and the helper’s own passport, employment contract, and medical report. This letter is valid for six months. Once granted, a Labour Licence is auto-issued and emailed to the employer, valid for one year — a requirement newly introduced by the Sarawak Labour Ordinance (Amendment) Act 2025, effective 1 May 2025.

Medical screening in Sarawak runs through its own system, SAFHIS (Sarawak Foreigners Health Information System), not Peninsular Malaysia’s FOMEMA — within 30 days of arriving in Sarawak, she completes a screening at a SAFHIS panel facility, following an earlier medical check already required in her home country before the eVDR was issued.

A genuine 2025 rest-day right, and what still mirrors Peninsular structure

The same 1 May 2025 amendment that introduced the Labour Licence also extended a weekly rest-day entitlement to domestic workers in Sarawak — a newly confirmed right, implying they weren’t covered before that date. Sarawak’s labour department describes ordinary termination as running on 14 days’ notice, or payment of 14 days’ wages instead — a close structural parallel to Peninsular Act 265.

The same source also states domestic workers in Sarawak aren’t entitled to termination benefits or wages in lieu of notice, exempted under Sarawak’s own First Schedule — language that reads in tension with the wages-instead-of-notice point just above, and wasn’t independently reconciled in the research behind this page. The most likely reading is that the First Schedule exclusion covers a different kind of payment (severance-style termination benefits) rather than cancelling the 14-day mechanism itself, paralleling how Peninsular Act 265 keeps its own s.57 notice rule while separately excluding domestic employees from Part XIIA’s termination-benefit provisions — but confirm the exact mechanics directly with JTKSWK before relying on either statement.

The rules and figures here follow official Malaysian sources as at the review date, and your own situation can differ. Check what applies to your own case with the Immigration Department of Malaysia for permits and passes, or the Department of Labour Peninsular Malaysia for agency licensing and employment terms, before you act on it.

Questions this page answers

Is HAVEN the same system as Peninsular Malaysia’s Immigration process?

No — HAVEN is Sarawak’s own module within its GENESIS platform, run under a multi-agency framework distinct from Immigration/JTKSM’s Peninsular process.

What’s the household income requirement to hire through HAVEN?

RM60,000 a year for a non-Indonesian helper, or RM36,000 a year specifically for an Indonesian helper — confirmed directly on the GENESIS/HAVEN employer eligibility page.

What does the approval process involve?

An Approval Letter through HAVEN first (valid 6 months), then an auto-issued Labour Licence once that’s granted (valid 1 year) — the licence is a new requirement from a 1 May 2025 Ordinance amendment.

Does Sarawak use the same FOMEMA medical system as Peninsular Malaysia?

No — Sarawak runs its own system, SAFHIS, with screening required within 30 days of her arrival at a SAFHIS panel facility.

Do domestic workers in Sarawak get a statutory rest day, and can it be paid out instead like the ordinary termination notice can?

Yes to the rest day, as of a 1 May 2025 amendment. Whether termination pay and rest-day pay-in-lieu work the same way isn’t fully reconciled in the sourced material — confirm directly with JTKSWK for your specific situation.

Domestic Helper Hiring and HAVEN Process in Sarawak

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DomesticHelper editorial teamReviewed 14 August 2026Sourced from Malaysian government registriesIndependent of the hiring agenciesEditorial standards
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