Privacy and enquiries

Privacy and Enquiry Handling

See what stays on your device, what is sent through WhatsApp and what analytics records when it is enabled.

The short answer

Forms on this site build a message inside your browser. Nothing leaves the page until you choose to open WhatsApp and send it. The sent message goes to the DomesticHelper enquiry number through WhatsApp. Recruitment and placement are handled by the licensed agency a household chooses to engage.

At a glance

Form text: Browser until you sendReview, edit or discard the draft before opening WhatsApp.
WhatsApp: External messaging serviceA sent message follows WhatsApp’s systems and privacy terms.
Analytics: Page and button events onlyWhen GA4 is configured, form text is excluded from event data.
Sensitive data: Keep it out of the first enquiryAvoid identity numbers, passport copies, medical records and payment details.

What the enquiry asks for

Use general location, household composition, main duties, timing and route preference. Share identity or case documents only after confirming the recipient and a genuine need.

The first message should give enough detail to explain the request, without sending documents that only belong later in a verified process.

Who handles the next stage

The enquiry number helps organise the first conversation. Before engaging an agency, ask for its legal name and licence number, then verify both against the relevant labour department record.

A WhatsApp message follows WhatsApp’s own privacy and retention settings once sent.

Official and primary sources

Personal Data Protection DepartmentGovernment source · pdp.gov.my

Questions this page answers

Is text stored when I fill a form?

The form runs in the browser and creates a draft. It is sent only when you choose to send it through WhatsApp.

What does analytics collect?

When enabled, it records aggregate page views and interaction events such as a tool completion or WhatsApp-button click, without the text entered into fields.

What should I avoid sending first?

Identity documents, passport numbers, detailed medical records, financial documents and payment information.

How do I verify the agency involved later?

Ask for the licensed legal name and licence number and check the relevant public register.

DomesticHelper editorial teamReviewed 17 August 2026Sourced from Malaysian government registriesIndependent of the hiring agenciesEditorial standards