Domestic Helper Malaysia

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What Is Included in a Maid Agency Package?

Why this site won’t tell you what a typical maid agency package includes, and what to ask for instead.

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The short answer

No official source sets or publishes a standard composition for a maid agency’s service package: what’s bundled into one agency’s fee (candidate sourcing, permit paperwork, FOMEMA coordination, training, a replacement term) versus billed separately varies by agency, and no government body regulates or standardises it. The useful, honest guidance here isn’t a typical package breakdown, since stating one would mean presenting an invented figure as fact. It’s a written, itemised list from each agency you’re considering, so you’re comparing what’s actually offered rather than assuming it matches what another agency called the same thing.

At a glance

No standard package exists
Not set or published anywhereNo government source defines or regulates what a maid agency’s service fee must or typically does include.
What the law does cover
Two narrow worker-side feesAct 246 caps a registration fee and a placement fee owed by the worker; neither describes the household’s own package.
What to ask for instead
A written, itemised breakdownAsk each agency to list exactly what its fee covers, item by item, rather than relying on the label "package."
Why this matters
The same word can mean different thingsOne agency’s "full package" and another’s can cover entirely different scopes; the label alone tells you nothing comparable.

Why there’s no "typical" answer to give

A maid agency’s service package, what it bundles into its fee versus charges for separately, is a commercial decision each business makes on its own; nothing in Act 246 or any other official source this site has checked defines, standardises, or publishes a typical composition. Stating one here would mean inventing a figure and presenting it as fact, which this site won’t do.

What the law does regulate is narrower and different: a worker-side registration fee and placement fee, both owed by the person being placed, not a description of what your household’s own fee includes. Those two figures aren’t a stand-in for a package breakdown.

What to ask for instead

Ask each agency for a written, itemised list of exactly what its fee covers: candidate sourcing, interview coordination, permit and visa paperwork, FOMEMA coordination, any training provided, and the specific terms of any replacement or guarantee period. Ask what isn’t included and would be billed separately.

This turns "compare the package" into something you can actually do: two written lists, side by side, rather than two verbal impressions of what each agency probably means by the same word.

Official and primary sources

The rules and figures here follow official Malaysian sources as at the review date, and your own situation can differ. Check what applies to your own case with the Immigration Department of Malaysia for permits and passes, or the Department of Labour Peninsular Malaysia for agency licensing and employment terms, before you act on it.

Questions this page answers

Is there a standard or typical maid agency package I should expect?

No. This isn’t regulated or published anywhere, so there’s no typical composition to state as fact; what’s included varies by agency and needs to be confirmed directly.

Does the government set what must be included in a package?

No. Act 246 caps two specific fees owed by the worker being placed; it says nothing about what a household’s own package fee must cover.

How do I actually compare two agencies’ packages, then?

Get a written, itemised breakdown from each and compare the same items against each other, rather than comparing the word "package" on its own.

What should I do if an agency won’t itemise its package in writing?

Treat that as information: a written breakdown is a reasonable, low-effort request, and hesitation to provide one is worth noting before you commit to anything.

Useful next guides

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Maid Agency Fee Breakdown

The two fee categories Malaysian law actually distinguishes, and why a single agency quote often mixes both without saying so.

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Maid Agency Guarantee Explained

What "guarantee" actually means when a maid agency uses the word, and how to evaluate it as a commercial term rather than take it at face value.

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Maid Replacement Policy Explained

A placement not working out can mean two entirely different things, one a government-regulated permit process, the other a private commercial arrangement. Knowing which applies changes what you should expect.

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How to Review a Maid Agency Contract

A working checklist for reading a maid agency contract before you sign it, built from what Malaysian law actually regulates and what’s left for you to pin down yourself.

What Is Included in a Maid Agency Package?

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DomesticHelper editorial teamReviewed 14 August 2026Sourced from Malaysian government registriesIndependent of the hiring agenciesEditorial standards
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