Site policies

Editorial Standards and How We Source Facts

How the guidance here is researched, sourced, reviewed and corrected — so you can judge exactly how much to trust each fact before you rely on it.

The short answer

This site covers money, permits, employment law and someone entering your home, so every page is written from official Malaysian sources, not opinion or sales copy. Facts about permits and enforcement come from the Immigration Department; agency licensing from the Department of Labour (JTKSM); population figures from the Department of Statistics (DOSM); social-security and provident-fund rules from PERKESO and KWSP; and rights and penalties from the Acts themselves. Cost figures are shown as estimates with a ≈ sign and a named source, never as a quoted price. Where an official source leaves a question open, the page says so instead of guessing.

At a glance

Who writes this
A named editorial team, not a personaPages carry a DomesticHelper editorial team byline. We do not invent an individual author, a portrait, a credential or a review count — if a named accountable reviewer is added later, they will be shown as a real person, not a placeholder.
Where facts come from
Official Malaysian sourcesImmigration, the Department of Labour (JTKSM), the Department of Statistics (DOSM), PERKESO, KWSP and the relevant Acts. Each page lists the primary sources it relied on, with links.
How estimates are shown
Labelled with ≈ and a sourceAny cost or figure that can move is written as an estimate, tied to the official source it came from — never presented as a guaranteed or quoted price.
How to correct something
One WhatsApp inbox, read by a personIf a fact here is out of date or wrong, message us and say which page and which line. A real person reads the inbox and updates the page.

How a fact gets onto a page

Before a figure or rule is published, it is traced to a primary source: a government department, a statutory Act, or an official register — not a competitor’s website or an unattributed forum post. For the harder topics, that has meant downloading and reading the Act or official form rather than relying on a summary, because summaries in circulation are sometimes years out of date.

When two official sources disagree — and on some questions they do — the page states that the point is unresolved and shows both, rather than picking the more convenient number. Where no official source settles a question at all, the page says the answer isn’t fixed in law and points you to ask directly, instead of filling the gap with a plausible-sounding guess.

What we will not do

We do not invent prices, availability, response times, credentials, reviews or ratings. There is no star rating, no “trusted by thousands” claim and no stock testimonial anywhere on this site, because none of that would be a real measurement.

We also do not put a made-up person’s name and face on the page to look more authoritative. A named, accountable reviewer is a real improvement we would add — but only with a real person who has reviewed the material, never a stock portrait or an invented title.

This is an independent resource, not the recruitment agency itself

This is an independent information resource. We prepare the questions, checklists and cost breakdowns, and connect you by WhatsApp to a maid-hiring service that can help — but we are an editorial resource, not a licensed recruitment agency, and we do not employ domestic helpers or process permits ourselves.

Keeping that separation clear is itself an editorial standard: guidance on this site is written to help you decide well, including how to verify any agency’s licence with the Department of Labour yourself, rather than to steer you toward one outcome.

How often pages are reviewed

Each page shows the date it was last reviewed. When a rule changes — a fine amount, a contribution rate, a permit step — we update the affected pages and re-date them. That same review date feeds the “Reviewed” line in the footer and the dateModified in the page’s structured data, so the date you see is the date the facts were checked.

If you spot a page whose review date looks old next to a change you know about, that is exactly the kind of message that helps — tell us and we will check it.

Questions this page answers

Who writes and checks these pages?

A DomesticHelper editorial team, working from official Malaysian sources. We deliberately do not attach an invented individual’s name or photo to look more authoritative; if a named, accountable reviewer is added, it will be a real person who has reviewed the material.

How do I know a figure here is accurate?

Each page lists the primary sources it used, with links, and any movable cost is marked as an estimate with a ≈ sign tied to its source. You can follow the source to check the figure yourself — that is the point of listing it.

Why are some answers left open instead of just giving a number?

Because on a few questions the official sources disagree, or none settles the point in law. Stating that honestly is more useful than choosing the more convenient figure and presenting it as settled.

Are the reviews, ratings or testimonials on this site real?

There are none. This site carries no star ratings, review counts or testimonials, because none of those would be a real measurement of anything — inventing them would be the opposite of the standard this page describes.

How do I report a mistake or an out-of-date fact?

Message us on WhatsApp with the page and the specific line. A real person reads that inbox, checks it against the source, and updates and re-dates the page if it is wrong.

DomesticHelper editorial teamReviewed 14 August 2026Sourced from Malaysian government registriesIndependent of the hiring agenciesEditorial standards
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