Passport incident file
Start with the last known holder, time and place, then secure copies of the passport identity page, work pass and expiry dates. Obtain current instructions from the police, the helper country representative and Malaysian Immigration as applicable before replacing documents or changing travel plans.
- Record whether the passport is lost, stolen, damaged or held elsewhere.
- Save report numbers, appointment dates and replacement-document receipts.
- Recheck permit and travel records after the new passport is issued.
What to do first
Get a police report before anything else — it’s the first item on the Enforcement Division’s own checklist, and several of the other documents reference it. From there, the report is surrendered in person at the Enforcement Division rather than through any other office, with full cooperation expected during the investigation and any statement-taking.
The department’s own page states directly not to use the services of a middleman or agent for this process — it’s framed as a direct employer-to-department matter, not one to hand off to a third party.
What to bring
The core checklist covers the passport number or a copy of the lost document, a new passport or travel document where one exists, the police report, and a ticket if travel is planned within 7 days. Beyond that, the department lists additional items that depend on the specific case — evidence of how she entered Malaysia, an embassy certificate, a copy of any previous pass, or a memo reference from the relevant Immigration division if one applies.
Which of the case-dependent items apply varies by situation, so it’s worth confirming directly with the Enforcement Division rather than assuming the core list alone is enough.
Cost and timing
A Special Pass costs RM100, per the Enforcement Division’s own page — that’s the one figure stated directly for this process. No official source sets a specific number of hours or days by which the report must be made; the department’s own wording is to surrender it immediately, which is worth treating as the operative standard rather than waiting for a formal deadline that doesn’t appear to exist.
The Enforcement Division’s address is No. 15, Persiaran Perdana, Presint 2, 62550 Putrajaya, with a general contact line at 03-8000 8000 for anything the checklist doesn’t cover.