Agency checks

How to Compare Maid Agencies Fairly

A consistent set of criteria for comparing several maid agencies side by side, without ranking any of them as objectively better.

The short answer

Comparing agencies fairly isn’t about deciding which one is "best," a judgement this site won’t make on your behalf; it’s about applying the same checklist to each one so the comparison is actually measuring the same things. Some criteria have a factual, checkable answer (licence status, category), and some are written commercial terms that only become comparable once you’ve asked every agency for them in the same format (itemised fees, guarantee terms, timeline). Mixing a factual check with a subjective impression is where comparisons tend to go wrong.

At a glance

Verify identically for each one
Licence number, category, validityRun the same register check on every agency you’re considering; a Category A licence eliminates an agency from this comparison entirely.
Request in the same format
Written, itemised fee breakdownAsk every agency the same question and compare the same line items, rather than comparing one agency’s verbal summary to another’s written quote.
Compare the specific terms, not the label
Guarantee and replacement wordingOne agency’s "guarantee" and another’s aren’t the same thing unless the exact trigger, cost and timeframe match; compare those details, not the word.
What this comparison isn’t
A ranking or recommendationThis site doesn’t score or rank agencies against each other; the criteria are yours to apply and weigh for your own household.

Separate the checkable from the judged

Licence number, category, and register status are facts with a right answer, independent of how any conversation with an agency has gone. Run this check identically for every agency on your shortlist before weighing anything else, since a Category A licence or an unlisted licence number removes an agency from consideration on structural grounds alone, not a matter of preference.

Everything past that point, fees, guarantee terms, communication style, timeline, is where your own judgement actually applies, and that’s fine; the goal isn’t to remove judgement from the process, it’s to make sure the facts you’re judging are actually comparable.

Ask every agency the same questions, in the same format

Request an itemised fee breakdown, the exact wording of any guarantee or replacement term, and an expected timeline from each agency, all in writing. A comparison built from one agency’s detailed written quote against another’s brief verbal summary isn’t actually comparing the two agencies; it’s comparing how much effort each one put into answering you.

Once you have the same categories of information from each agency, in writing, the comparison itself becomes straightforward: you’re looking at the same rows across different columns, rather than trying to compare fundamentally different amounts of detail.

The rules and figures here follow official Malaysian sources as at the review date, and your own situation can differ. Check what applies to your own case with the Immigration Department of Malaysia for permits and passes, or the Department of Labour Peninsular Malaysia for agency licensing and employment terms, before you act on it.

Questions this page answers

Can this site tell me which maid agency is best?

No. This site doesn’t rank or recommend specific agencies; it sets out criteria you can apply consistently to whichever agencies you’re considering.

What’s the first filter to apply before comparing anything else?

Licence category and register status. An agency without a valid Category B or C licence isn’t a legal option for a foreign domestic worker placement, regardless of anything else it offers.

Is it fair to compare a detailed written quote against a verbal one?

Not really, since you’re comparing different levels of detail rather than different offers. Ask every agency for the same information in writing before comparing.

What if two agencies both say they offer "a guarantee"?

Compare the actual written terms, what triggers it, what it costs, and the timeframe, rather than treating the word itself as meaning the same thing at both.

How to Compare Maid Agencies Fairly

Prepare a useful first enquiry

Add a few key facts about your household and the question you want answered, so the reply is useful.

  • Agency legal name
  • Licence number if supplied
  • Household location
  • Quotation or term to check
  • Question still open

This opens a WhatsApp draft to the DomesticHelper enquiry team, who help connect you with a maid-hiring service. Nothing is sent until you press send, and you can edit it first.

Open WhatsApp draft
DomesticHelper editorial teamReviewed 14 August 2026Sourced from Malaysian government registriesIndependent of the hiring agenciesEditorial standards
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