Agency checks

How to Choose a Maid Agency for Your Location

Why "which agency" and "which region" are connected questions, and how to use where you are to narrow down what to check first.

The short answer

Act 246 applies the same way nationwide, so location doesn’t change what a licence permits or what fees are capped; it changes which regional labour department administers and verifies the agency you’re considering, and which of this site’s location guides has the local context worth reading alongside your agency check. A household in Peninsular Malaysia checks against JTKSM’s live public register; a household in Sabah or Sarawak works with JTK Sabah or JTKSWK respectively, where the verification process itself looks different.

At a glance

Peninsular Malaysia
JTKSM, live public registerThe fastest, most direct verification route: searchable by name, licence number, category and state in a few minutes.
Sabah
JTK Sabah, contact directlyPublishes the same licence-category structure; a live searchable register equivalent to JTKSM’s wasn’t confirmed, so verifying a specific agency means contacting JTK Sabah directly.
Sarawak
JTKSWK, periodic published listsLicensed-agency lists are published periodically as static documents rather than a continuously searchable database; confirm you have the current version.
What doesn’t change by location
The licence categories and fee rulesAct 246 is one national law; a Category B or C requirement, and the fee caps, are identical everywhere in Malaysia.

Start with your region’s administering authority

Before comparing specific agencies, identify which regional labour department has authority over the one you’re considering, based on where it’s located, not where you are: JTKSM for a Peninsular Malaysia agency, JTK Sabah for a Sabah-based one, JTKSWK for Sarawak. This determines exactly which verification route applies, since JTKSM’s fast public register isn’t confirmed to have an equivalent in the other two regions.

This matters practically because the verification effort differs: a Peninsular check can often be done yourself in a few minutes online, while a Sabah or Sarawak check may mean contacting the relevant department directly or confirming you have the current version of a periodically published list.

Reading local context alongside an agency check

Your state and district guides on this site cover local context, population, regional administration, and route-specific notes, that sits alongside, not instead of, the licence and fee facts covered in this cluster’s other guides. Neither replaces the other: the location guide won’t tell you whether a specific agency is licensed, and the agency guides don’t cover regional administrative detail specific to your state.

Reading both before you commit gives you the full picture: which regulator to check an agency against, and what regional context is worth knowing before the conversation with that agency starts.

The rules and figures here follow official Malaysian sources as at the review date, and your own situation can differ. Check what applies to your own case with the Immigration Department of Malaysia for permits and passes, or the Department of Labour Peninsular Malaysia for agency licensing and employment terms, before you act on it.

Questions this page answers

Does an agency need to be based in my exact district?

Nothing in Act 246 requires this, and this site doesn’t make that recommendation either way. What matters is which regional department administers wherever the agency is actually based.

If I’m in Sabah, can I still use JTKSM’s register to check an agency?

JTKSM’s register primarily covers agencies it licenses directly, mainly Peninsular Malaysia. For a Sabah-based agency, check with JTK Sabah instead.

Are the licence rules actually different in Sabah or Sarawak?

No. Act 246 is a single national law; only the administering department and, in practice, the verification process differ by region.

Where should I start if I’m not sure which region an agency falls under?

Start with the agency’s stated business address, then check with the matching department, JTKSM, JTK Sabah, or JTKSWK, as covered in this site’s regional verification guide.

How to Choose a Maid Agency for Your Location

Prepare a useful first enquiry

Add a few key facts about your household and the question you want answered, so the reply is useful.

  • Agency legal name
  • Licence number if supplied
  • Household location
  • Quotation or term to check
  • Question still open

This opens a WhatsApp draft to the DomesticHelper enquiry team, who help connect you with a maid-hiring service. Nothing is sent until you press send, and you can edit it first.

Open WhatsApp draft
DomesticHelper editorial teamReviewed 14 August 2026Sourced from Malaysian government registriesIndependent of the hiring agenciesEditorial standards
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