First 48-hour accident record
Medical treatment comes before any form-filling. Once she’s being cared for, build a plain factual record while the details are still fresh — the time, the place, exactly what task she was doing, the injury itself, anyone who witnessed it, and who first learned of it and when. This record is what the later PERKESO paperwork gets built from, so it’s worth getting it right at the start rather than reconstructing it days later.
- Arrange treatment first, and keep every medical document that comes out of it.
- Write the timeline as fact — what happened, not who’s to blame.
- Note who first found out about the accident, and when, since PERKESO’s reporting window runs from that notification date.
The reporting window is 30 days, not 48 hours
PERKESO’s own document checklist for a foreign worker accident claim states the employer must report "immediately or 30 days from the date of receiving notification of the accident or injury" — a wording worth reading carefully, since it sets a 30-day outer limit rather than a same-day or two-day one. Late submission is described as risking a fine, a compound, or prosecution at PERKESO’s discretion, so treating the first two days as a hard legal cutoff isn’t accurate, but neither is treating the full 30 days as a reason to delay.
The practical read: use the first day or two for medical care and an accurate record, then move on the actual PERKESO notification well inside the 30-day window rather than waiting until it’s nearly up.
What the claim documents need
For an accident notice specifically, PERKESO’s checklist asks for a medical or sick-leave certificate, and — for a road accident only — an original or certified-copy police report. Which exact claim form these attach to is an unresolved question: a 2021 PERKESO FAQ names three domestic-worker-specific forms (PA-F101R1, R2, R3), while a differently-pathed, apparently more recently updated document names a single combined Form 34-PA for the same purpose. Neither source states the other has been superseded.
Rather than guess which one to use, PERKESO’s own contact line, 1-300-22-8000, or perkeso@perkeso.gov.my, is the direct way to confirm the current form before filing — this is covered in more depth on the dedicated claim-documents page.
Why what she was doing at the time matters
PERKESO’s own domestic-worker FAQ states directly that if an accident happens while she’s been instructed to do work outside her contracted scope, she isn’t eligible for benefits — because the employer isn’t permitted to direct her outside the household duties named in the contract in the first place.
It’s worth noting plainly and early, since it affects whether a claim is even payable, not just how it’s documented — the incident record built in the first two days should include what task she was actually doing when the accident happened.